24th March 2020.

 

Following the Coronavirus disease (COVID-19) Pandemic, a number of changes have been made within our organisation allowing us to continue providing our services while ensuring the safety and well being of our employees and colleagues. 

 

We are monitoring the situation closely and adhering to guidance set out by the UK Government.  The well being of our employees and colleagues is of paramount importance.  In light of the most recent advice it has become clear that a significant operational change needs to be made. 

 

We have taken the decision that our employees and colleagues should now refrain from attending the office and should instead work remotely from home where possible.

 

While we hope to maintain effectiveness of all our services, inevitably, during this difficult time, you may experience a delay in our response times. 

 

Please be advised, that all contact to our company should now be via email to:

 

email@meridianbusinesssales.co.uk

 

Upon receipt of your email, one of our employees will direct your query to the relevant person who will ensure it is dealt with as promptly as possible.

 

We are grateful for your support, and will continue to update our website & social media as any further changes happen.

 

We would like to take the opportunity to wish you all well, we are in this together.

Redress Scheme & Complaints

Meridian Business Sales Ltd (Meridian) operates an internal complaints procedure to deal with complaints. Written details of the Complaints Procedure are available upon request.

Meridian is registered with The Property Redress Scheme which is a qualified, independent and approved Consumer ADR body under the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015.

Where a complaint cannot be resolved through Meridian’s internal complaints procedure AND the business and/or property, or any part thereof is Residential*, you may refer your complaint to The Property Redress Scheme.

Any referral to The Property Redress Scheme must be made within 12 months of the date of Meridian’s final response. You are also entitled to have your complaint referred to the Property Redress Scheme should we fail to deal with matters promptly or do not comply with our Complaints Procedure within 8 weeks from the date we receive your written notification.

The Property Redress Scheme’s contact details are as follows:

 

 

 

Property Redress Scheme
Premiere House,
1st Floor,
Elstree Way,
Borehamwood,
WD6 1JH.

www.theprs.co.uk

 

 

*Residential means the business and/or property or any part thereof is occupied or was last occupied as a dwelling